Effective Date: 10 Oct 2023
Welcome to the Digital Sky Services mobile application (the “App”), owned and operated by Digital Sky Services (“we,” “us,” or “our”). This Refund Policy explains the terms and conditions for requesting and processing refunds for purchases or subscriptions made through the App.
1. Purchases and Subscriptions
1.1 In-App Purchases: The App may offer various products, services, or subscriptions that can be purchased within the App (“In-App Purchases”). These may include digital goods, premium features, or subscription plans.
2. Refund Requests
2.1 Refund Eligibility: We generally do not provide refunds for In-App Purchases. However, we may consider refund requests in the following circumstances:
Technical Issues: If you experience technical issues with your purchase that prevent you from using the product or service as intended, please get in touch with our support team sales@hybridresearchcenter.com.
Unauthorized Purchases: If you believe an unauthorized purchase has been made using your account, please report it to us immediately, and we will investigate the matter.
2.2 Subscription Cancellation: You may cancel your subscription at any time for subscription-based purchases. However, we do not provide refunds for partial subscription periods already used.
3. How to Request a Refund
To request a refund for an eligible purchase, please follow these steps:
3.1 Contact Support: Email our support team at sales@hybridresearchcenter.com within 48 hours of the purchase or subscription renewal.
3.2 Provide Information: In your refund request, please provide the following information:
Your full name
Email associated with your account
Description of the issue or reason for the refund request
Transaction details (e.g., order number)
4. Refund Processing
4.1 Review Process: We will review your refund request and may contact you for additional information if needed.
4.2 Refund Decision: We will decide on your refund request within a reasonable time frame. If your request is approved, we will process the refund using the same payment method you used for the original purchase.
4.3 Refund Timeframe: The time it takes for the refund to reach your account may vary depending on your payment method and financial institution.
5. Contact Us
If you have any questions or concerns about this Refund Policy, please get in touch with us at sales@hybridresearchcenter.com
You agree to the terms and conditions outlined in this Refund Policy by making purchases or subscriptions through the App.